hbaee's commitment to responsible gaming
Stay safe while having fun — hbaee always puts player wellbeing and safety first.
Our Commitment
Why is responsible gaming important?
Online gaming is a form of entertainment — it is never a substitute for income. hbaee believes every player should enjoy gaming within enjoyable limits. Responsible gaming means staying aware of your budget, time, and mental state, and seeking help immediately if a problem arises.
We have built tools and policies into our platform to help you maintain healthy gaming habits. Our goal is to ensure a safe, transparent, and enjoyable experience for every player.
Protection Tools
Keep your gaming under control
hbaee puts a range of effective tools in your hands so you can manage your own gaming habits.
Setting Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. A 24-hour waiting period applies when increasing a limit — reducing it is immediate. This helps you stay within your budget.
Time-Out
If you feel you need a break, you can take a time-out ranging from 1 day to 6 weeks. During this period access to your account will be temporarily suspended. Your account will reactivate automatically once the break ends.
Self-Exclusion
If you feel gaming is becoming an addiction, choose self-exclusion. You can keep your account closed for a period of 6 months to 5 years. There will be no option to reopen the account during this period — it is completely final.
Bet and Loss Limits
Decide in advance the maximum amount you will wager or the maximum loss you will accept in each session. When the set limit is reached, the system will alert you and, if necessary, end the session.
Gaming Time Tracking
You can see how much time you spend gaming each day. Set a daily or weekly time limit and the system will automatically notify you when the set time is exceeded.
24/7 Support and Advice
Whenever you have concerns related to gaming, our Bengali-speaking support team is ready. Reach us directly via live chat or email — we will help you with complete confidentiality.
Warning Signs
How do you know there is a problem?
Gaming addiction often develops gradually. If you notice the following signs in yourself or someone you know, take action promptly.
Remember
Responsible gaming does not mean losing — it is actually the key to your success. Those who play within limits enjoy it more in the long run.
- Feeling a strong urge to return repeatedly to recover losses.
- Spending less time with family, friends, or at work because of gaming.
- Spending beyond your budget or borrowing money.
- Feeling unable to stop gaming or feeling uncomfortable when you try.
- Lying to family or loved ones about gaming.
- Using gaming to relieve stress, depression, or anxiety.
- Repeatedly breaking set limits or budgets.
- Feeling irritable or restless when unable to play.
Take Action
If there is a problem, get help this way
If you are experiencing a problem, follow the steps below without delay — we are always here for you.
Contact us directly via live chat
Let our hbaee 24/7 Bengali-speaking live chat support know your situation. Our trained team will assist you with complete confidentiality.
Activate self-exclusion or a time-out
Instantly activate a time-out or self-exclusion from your account settings or with the help of the support team.
Reduce your deposit limit
Reduce your daily or weekly deposit limit to set a safer budget. Reducing a limit takes effect immediately.
Send a detailed message by email
If you prefer, write to us at [email protected] with details of your situation. We will respond within 48 hours.
Seek professional help
If needed, contact a mental health specialist or addiction counsellor. Seeking professional help is a sign of strength, not weakness.
Our Policy
hbaee's Responsible Gaming Policy
We do not just provide tools — we believe in building a culture of responsibility.
hbaee believes that online gaming can be a healthy and enjoyable form of entertainment — when enjoyed within the right limits. Our responsible gaming policy has been developed to ensure the highest level of protection for all our players.
The minimum deposit amount on our platform is ৳500 and the minimum withdrawal amount is ৳1,000. These limits give players the opportunity to play in a controlled environment.
Withdrawals via bKash, Nagad, Rocket, and bank transfer are completed in as little as 10 minutes and at most 45 minutes — so players can receive their funds quickly and safely.
We regularly monitor players' gaming patterns. If any unusual activity is observed — such as a sudden increase in deposits, long gaming sessions, or repeated play after losses — our team proactively reaches out to that player.
By ensuring SSL encryption and fair play, hbaee has created a safe and transparent environment. The outcome of every game is unbiased and there is no possibility of manipulation.
Using our responsible gaming tools is completely free and activating them does not result in any penalties or account restrictions. We want you to remain in the driver's seat of your own gaming experience.
Contact Us
We are always ready to help
Do not hesitate to contact us for any questions, concerns, or help related to responsible gaming. Our specialist team is by your side with complete confidentiality.
Remember — asking for help is an act of courage. Your wellbeing is our primary goal. Whatever the situation, at any time, we are here for you.
Contact Information
Common Questions
Responsible Gaming FAQ
Find answers to the most frequently asked questions about responsible gaming here.
Play safely and enjoy the fun
Join hbaee and enjoy your favourite games with responsible gaming. Cricket betting, slots, or live casino — all in one place, completely safe.
Learn more
Visit the pages below for more detailed information about hbaee.