hbaee Privacy Policy
This document describes in detail how your personal information is collected, stored, and kept secure on the hbaee platform.
Introduction and Applicability
This privacy policy applies to all users of the hbaee platform.
hbaee ("we", "our", or "platform") provides a reliable online gaming service for players in Bangladesh. When you use our website https://hbaee.cam, you voluntarily provide us with certain information, or we collect certain information automatically.
The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. Please read this policy carefully. By registering with or using an account on hbaee, you will be considered to have accepted the terms of this privacy policy.
What Information We Collect
We collect two types of information to operate the platform — information you provide and information collected automatically.
A Information You Provide
During registration and account management, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport number (for identity verification)
- Address and residency information
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction history and financial information
- Gaming preferences and account settings
B Information Collected Automatically
When you visit our website, the following information is collected automatically:
- IP address and device information
- Browser type and operating system
- Browsing behaviour and navigation patterns on the website
- Login time and session duration
- Information collected through cookies and similar tracking technologies
- Referral source (which link you came from)
- Geographic location (up to city or region level)
C Identity Verification (KYC) Information
To ensure a safe gaming environment and to prevent money laundering, we follow a Know Your Customer (KYC) process. As part of this process, you may be required to submit a scan or photocopy of your national ID, passport, or driving licence. This information is stored under strict security and is used only for legitimate purposes.
Purpose of Information Use
We use your information only for specific, legitimate purposes.
1 Account Management
Your information is used to create and manage your account, recover your password, and ensure account security.
2 Transaction Processing
Your information is used to complete deposit and withdrawal processes and to verify payments made through bKash, Nagad, or Rocket.
3 Customer Support
Your information is used to resolve your issues, provide accurate assistance via live chat, and manage support tickets.
4 Security and Fraud Prevention
Your information is used to prevent unauthorised access to accounts, detect fraud, and maintain the overall security of the platform.
5 Service Improvement
Your information is used to analyse user experience and improve platform functionality, add new features, and resolve technical issues.
6 Legal Compliance
Your information is used to prepare reports in accordance with applicable laws and regulations and to respond to lawful requests from authorities.
Data Storage and Security
We use industry-standard technologies and practices to protect your information.
4.1 Technical Security Measures
hbaee has implemented the following technical measures to protect your personal information:
- SSL (Secure Socket Layer) encryption is used for all data transmission, keeping information completely secure between your browser and our servers.
- Sensitive information (passwords, payment details) is stored in encrypted form.
- Our servers are protected by modern firewalls and intrusion detection systems.
- Access to the system is restricted to authorised personnel only.
- Regular security audits are conducted.
4.2 Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Financial transaction records may be kept for a specified period even after an account is closed. After a defined period, data is securely deleted or anonymised.
Cookies Policy
We use cookies to improve your experience.
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit our website. hbaee uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure the basic functionality of the platform.
- Functionality cookies: To remember your preferences and settings (such as language selection).
- Analytics cookies: To monitor website traffic and analyse user behaviour.
- Security cookies: To prevent fraud and protect accounts.
You can manage cookies through your browser settings. However, disabling cookies may cause some features of the platform to not work properly.
Sharing Information with Third Parties
We never sell your information, but limited information may be shared in specific circumstances.
✓ Circumstances in Which Information Is Shared
- Payment processors: Necessary information is shared to complete transactions through bKash, Nagad, Rocket, or a bank.
- Identity verification agencies: With authorised agencies to complete KYC.
- Legal authorities: In accordance with a valid legal order or court direction.
- Technology service providers: With technology partners who assist in operating the platform, under contractual agreements.
✗ What We Never Do
- Sell your information to third parties.
- Use or share your information for advertising purposes.
- Share unnecessary information without your consent.
- Provide information to data brokers or marketing companies.
- Share information with third parties beyond what is necessary.
Your Rights and Controls
You have important rights over your information, which we respect.
A Right to Access Information
You have the right to know what information we have collected about you. Upon request, we will provide a complete summary of your information.
B Right to Correct Information
You have the right to have your information corrected if it is inaccurate or outdated. Information can be updated through your account settings or by contacting support.
C Right to Delete Information
In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
D Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing or promotional communications.
E Right to Data Portability
You have the right to receive your information in a structured, commonly used format so that you can use it elsewhere.
F Right to Withdraw Consent
You may withdraw your consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.
Protection of Minors' Information
hbaee is a platform for adults only.
8.1 Restrictions for Those Under 21
hbaee is a 21+ (for those aged twenty-one or above) platform. We do not knowingly collect any personal information from anyone under the age of 21. An age verification process is followed during registration.
If we are informed that a minor's information has entered our system, we will promptly delete that information and close the associated account. If a guardian becomes aware of such an incident, please contact [email protected].
Policy Changes and Updates
We reserve the right to update this policy as needed.
9.1 Notice of Changes
hbaee may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A prominent notice will be displayed on the website.
- A summary of the changes will be sent to your registered email address.
- You will be informed about the updated policy at your next login.
If you continue to use the platform after a revised policy has been published, you will be considered to have accepted the revised terms. We therefore recommend reviewing this page regularly.
Contact Us
We are always available for any questions or concerns related to privacy.
Privacy-Related Contact
✉ Steps for a Privacy Request
- Send a request with your name and registered email.
- Clearly state what you want — to view information, correct it, delete it, or something else.
- Provide the information needed to verify your identity.
- Our team will usually respond within 30 days.
More Important Information
Other important policy and information pages of hbaee